AI Readiness Resource Hub

Welcome to your ultimate AI Readiness resource hub, built to help CX teams prepare for smarter, faster, and more scalable support. Inside, you’ll find practical strategies, expert insights, and common pitfalls to avoid when adopting AI for customer service. Whether you’re optimizing workflows, reducing response times, or enhancing customer experience, this hub will help you get AI-ready with confidence.

Podcast

The New Rules of Customer Experience: How AI Automation is Changing the Game for eCommerce Businesses

In this episode of Let’s Talk About CX, we sit down with Joed Aquino, Head of Business Technology Solutions at LTVplus, to explore how AI and automation are reshaping customers’ eCommerce experiences.

From predictive analytics and smarter chatbots to real-world case studies (like automating multilingual recruitment!), this episode is packed with actionable insights for brands ready to scale with smart CX solutions.

Webinars

AI + Human Customer Support Agents: Three Years From Now

Discover proven strategies to retain your new customers and transform them into lifelong subscribers, even after the discount-driven shopping spree.

Strategies For a Successful BFCM Despite the Ongoing Recession

Recessions come and go, but the lessons eCommerce store owners learn from them are here to stay – and can come in handy at all times. Here’s a handy recap to add to your BFCM to-do list.

How an 8-Figure eCommerce Brand is Preparing for BFCM

An 8-figure eCommerce brand walks you through how they are preparing for the BFCM season. Plus, experts from Aircall and Gorgias share valuable tips and strategies for a successful BFCM.