Shopping cart abandonment strategy
70% of shoppers abandon their shopping carts, according to Baymard Institute. Even so, they’re not a totally lost cause. We convert shopping cart abandonment incidents into sales and revenue with a tailored strategy that breathes new life into abandoned accounts.
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What we do
In the competitive world of eCommerce, abandoned carts are a common ordeal for brands.
We offer a comprehensive strategy that includes expertly crafted follow-up and re-engagement tactics to turn those abandoned carts into actual sales, helping you recover over 20% of abandoned carts.
Win back your abandoned shopping carts.
Dedicated recovery specialists
Re-engagement and recovery work best when there’s human touch involved.
Our agents zero in on abandoned carts and apply tailored strategies to convert them into sales.
- 24/7 availability
- Deep knowledge of your business and product/service
- Multi-channel management
- Lightning-fast responses to follow-up questions
- Alignement with your brand and industry
Multi-channel recovery cadence
Our agents engage with your shoppers at the right time via the right channels, so you get to increase the likelihood of recovering abandoned carts.
- Re-engage via text, email, phone, or chat
- Personalized messaging
- Manage reconnection campaigns at scale
Personalized interactions with every customer
Each customer is different, and carts are abandoned for different reasons.
- No to templated, one-size-fits-all strategies
- Relevant interactions at the right time
- Tailored content and approach
- Multilingual support team for smooth communication
Data-driven customer insights
Our recovery campaigns are not merely transactional. We want to get the most out of every conversation so we can help you improve the overall customer experience and reduce the number of abandoned carts.
- First-hand information on what works and what doesn’t
- Transparent and real-time reporting
- Monitor and track cart recovery progress
- Access learnings on how to optimize the shopping experience
Recover abandoned carts with top-tier customer outsourcing.
