The fast lane to customer service success for travel businesses
24/7 support, last-minute cancellations, multilingual inquiries and unexpected disruptions – there's never a dull moment for travel businesses. Our customer service agents take care of your travelers, giving you peace of mind and helping you save costs.
Trusted by:
Fast, scalable and friendly customer service
Customer service for travel businesses is not always smooth sailing. At LTVplus, we offer tailored solutions and full support for the most complex itineraries and travel arrangements.
- Timely interactions and quick response times
- Dedicated support for busy seasons and holidays
- Personalized customer service
- Cost efficiency and scalability
We manage complex itineraries and changes
Your customers’ travel plans don’t stick to a 9-to-5 schedule. Our multilingual team offer customer support throughout the entire journey, so your clients can get in touch with your business 24/7.
- Support with flight delays, cancellations, or natural disasters
- Hotels & holiday rentals
- Airline arrangements
- Car rentals
- Holiday tours
What we do
Travel is fun, but travel management at scale is something else. To stand out in the crowd, your travel business needs to offer great customer experience that results in positive word of mouth and great reviews. We deliver 24/7 omnichannel customer service, so you can skip the routine and focus on growing your business.
24/7 availability
Emergency support
Multilingual support
Omnichannel customer service
Membership management
Reservation booking services
Payment and billing queries
Post-travel feedback
Claim processing
Don’t see the role you need?
We offer managed customer service that adapts to any travel business. If you have a unique challenge that's not listed above, we’re all ears.
Live chat
(duration: 9 mins)
Voice
We ensure data security and privacy
As a travel business, you handle a lot of sensitive customer information, including passport details and payment data. We safeguard this information at all times, helping you build complete trust with your clients.
- Information about destinations, travel regulations and visa requirements
- Guidance on medical situations and lost documents
- Inquiries related to payments, refunds, and billing discrepancies
- Guidance on travel insurance options
We back you up with trained and skilled staff
Our support team becomes a valuable extension of your in-house team. We are fast learners and deliver personalized and proficient support at every step of your clients’ journey.
- Seamless and quick onboarding process
- Proficiency with various customer service platforms and tools
- Technology integration: live chat, email, phone, social media, chatbots, self-service tools, mobile apps - you name it
- Cross-selling and upselling to enhance the overall travel experience
Managed customer service is the fastest route to becoming a successful travel business
