Managed Customer Service for Coaches & Online Courses
Bring joy and a sense of achievement back to learning through your courses and put an end to abysmally low completion rates. Our agents provide round-the-clock customer service, answer your students’ questions and help you build a tight-knit community.
Trusted by:
Delightful learning experience = happier students
We can easily adapt to your online course platform and are ready for any task to ensure an enjoyable and hassle-free learning experience for your students.
- Dealing with high volumes of inquiries from students
- Timely and relevant responses
- Handling technical issues with the course platform
- Moderating forums and discussions
- Monitoring student progress over time
Unleash your energy as a content creator
Get your creative juices flowing and focus on what you can do best – create engaging, valuable content for your learners. It’s easy now that we can handle all the routine tasks, so you can dedicate your time to what matters to you most.
- Develop new courses and improve existing ones without the daily hassle of interruptions
- Watch us perform smooth-sailing administrative tasks in the background
- Enjoy smart time management and reserve time for research and personal growth
What we do
Course content, community and highly personalized communication are pillars at the core of every successful course or coaching practice. Our dedicated agents help busy coaches provide timely customer service at scale. We streamline daily admin duties, help you implement lesson and task planning, organize events, monitor student progress and collect feedback.
Customer support agent
(Full-time & part-time)
Payroll assistant
Event coordinator
Video coach
Project manager
Abandoned cart recovery specialist
Customer data manager
Virtual assistant
Technical support agent
Don’t see the role you need?
Not to worry – we know that every course and coaching practice is unique. We can adapt to your needs so whatever your challenge is, we’re all ears.
Live chat
(duration: 9 mins)
Voice
Foster community-building activities
An online course is more than just a curriculum. From regular check-ins, events and meetups to discussion boards, Q&As and book clubs, the opportunities for knowledge sharing are endless. Focus on building a thriving community while our agents take care of tedious admin tasks.
- Help you keep up with a growing community and moderate it
- Assist with event and calendar management
- Gather relevant insights on learners’ sentiments via surveys and polls
Keep your learners excited to learn
We help you keep learners eager to learn, resulting in higher completion rates and overall satisfaction with the course. The upshot? Students keep enrolling in your new courses, spread the word and refer their friends.
- Provide support to help students stay motivated throughout the course
- Personalize approach for learners with different abilities
- Collect feedback regularly to optimize the course content and platform
Start providing the best learning experiences for your students
