Everything you need, nothing you don't
Choose how you want to work with us.
Full operational support at every level
Every tier includes full operational support. Larger teams get dedicated resources.
| Team Size | Start (1–2) | Grow (3–9) | Scale (10+) |
|---|---|---|---|
| Management Fee | $500/mo | Included | Included |
| Dedicated Full-Time Staff | ✓ | ✓ | ✓ |
| Buffer Agent | — | Shared | Dedicated |
| Customer Success Manager | Shared | Shared | Senior CSMs |
| QA Oversight | Shared | Shared | Dedicated |
| Team Lead / Coach | Shared | Shared | Dedicated |
| Workforce Management | Shared | Shared | Dedicated |
| Training & Development | Shared | Shared | Dedicated |
| PTO / Sick Day Coverage | Best Effort | ✓ | ✓ |
| Reporting & Analytics | ✓ | ✓ | ✓ |
| IT Security Standards | ✓ | ✓ | ✓ |
Pricing by role
Starting rates vary by certification requirements and technical complexity. Management fee applies separately.
| Role | Starting At | Typical Certifications | Common Tools |
|---|---|---|---|
| CX Support Agent, Non-Voice | $1,980/mo | Platform certifications | Zendesk, Freshdesk, Help Scout |
| CX Support Agent, Voice | $2,280/mo | Platform certifications | Zendesk, Intercom, Aircall |
| Team Lead | $2,500/mo | Management experience | All of the above |
| Customer Success Manager | $3,000/mo | SaaS onboarding experience | Intercom, HubSpot, Gainsight |
| Backoffice Operations Admin | $2,300/mo | Platform certifications | HubSpot, Salesforce, Notion |
| Role | Starting At | Typical Certifications | Common Tools |
|---|---|---|---|
| Desktop Support Tech | $2,800/mo | CompTIA A+, ITIL Foundation | ConnectWise, Zendesk, Freshdesk |
| Tier 2 Engineer | $3,000/mo | CompTIA Network+, ITIL | Datto, Kaseya, ConnectWise |
| NOC Engineer | $3,000/mo | CompTIA Network+, CCNA | NinjaOne, Auvik, PRTG |
| Security Analyst | $3,000/mo | CompTIA Security+, CySA+ | SentinelOne, CrowdStrike |
| Team Lead | $3,200/mo | ITIL, management experience | All of the above |
What hiring in-house actually costs
A managed specialist costs a fraction of a full-time US hire when you factor in the real numbers.
IN-HOUSE
In-House Tier 2 Engineer
Base salary
$105,000/yr
Benefits (25%)
$26,250
Recruiting
$8,000
Training
$5,000
Management Overhead
$10,000
Equipment
$3,000
Total
~$157,250/yr
That's $13,104/mo per engineer.
LTVPLUS
LTVplus Managed Specialist
Monthly rate
$3,000–$3,500
- Customer Success Manager included
- QA & workforce management included
- Training & equipment included
- Benefits & backup staff included
Total
$3,000–$3,500/mo
Everything included. No hidden costs.
$115,000+
Annual savings per specialist vs. in-house hiring
IN-HOUSE
In-House Tier 1 Engineer
Base salary
$65,000/yr
Benefits (25%)
$16,250
Recruiting
$8,000
Training
$5,000
Management Overhead
$10,000
Equipment
$3,000
Total
~$107,250/yr
That's $8,937/mo per engineer.
LTVPLUS
LTVplus Managed Specialist
Monthly rate
$2,000–$2,200
- Customer Success Manager included
- QA & workforce management included
- Training & equipment included
- Benefits & backup staff included
Total
$2,000–$2,200/mo
Everything included. No hidden costs.
$80,000+
Annual savings per specialist vs. in-house hiring
We've removed every reason not to try
- 3-month pilot — no long-term commitment required.
- Not the right fit? We replace them at no cost.
- Scale up or down with 30 days notice.
- No setup fees. No exit penalties.
Discovery call
30 minutes
We learn your stack, workflows, and culture. You tell us what great looks like.
Candidate shortlist
7–14 days
Pre-vetted, certified, matched to your tools and workflows.
Review your team
1–2 days
We select the best fit and send you a full candidate packet — video intro, credentials, and background. You approve or veto.
Training & onboarding
1–2 weeks
We handle it — in your tools, under your brand, following your SOPs.
Go live
3–4 weeks total
Your team is working tickets. Your clients see your brand. You focus on growing.
FAQ
Why is there a management fee for smaller teams?
Every team is backed by an entire operational layer: QA analysts, workforce management, training & development, HR, IT security, and team leads. Managing one person takes nearly the same operational overhead as managing five. With larger teams, we can distribute those costs across more agents and pass the savings on to you.
What's included in the per-person rate?
Everything. A full-time dedicated specialist, QA oversight, workforce management, training, equipment, benefits, and white-label support under your brand. At Growth tier (3+), you also get backup staff. At Enterprise (10+), everything is dedicated including your team lead and trainer.
Is there a minimum contract?
Every engagement starts with a 3-month pilot. After that, you can scale up or down with 30 days notice. No long-term lock-ins.
Can I start with one person and scale up?
Absolutely. Most companies start with 1–2 specialists and grow as they see results. At 3 agents, the management fee is included in your per-person rate. At 10+, you get a fully dedicated operations team. The pricing is designed to reward growth.
Do you support my tools and systems?
Yes. Our specialists are trained on ConnectWise, Datto, Kaseya, Autotask, NinjaOne, HaloPSA, Zendesk, Intercom, Gorgias, Freshdesk, Aircall, Talkdesk, RingCentral, and more. They work inside your systems, white-labeled under your brand.
How is this different from staffing agencies?
Staffing agencies send you a resume. We send you a managed team. We handle QA, scheduling, training, performance management, and replacement. You get results, not headcount.
You only pay when you hire
We find, vet, and deliver talent across 15 countries. You manage them directly. Choose the model that fits how you hire.
PAY PER HIRE
One-Time Search
30% success fee on first-year salary
$500 retainer to start the search credited toward your success fee
Best for companies filling 1–2 roles. The $500 retainer is applied toward your success fee — you only pay the difference when you hire.
- Full end-to-end recruitment
- Pre-vetted, interview-ready candidates
- 90-day replacement guarantee
- Recruiting across 15 countries
ANNUAL MEMBERSHIP Save 50% per hire
Hiring Partnership
15% success fee – half the standard rate
$499 /month membership billed annually at $5,988
For companies hiring regularly. Your dedicated recruiter learns your culture, your standards, your pace.
- Everything in One-Time Search
- Dedicated recruiter who knows your business
- Priority pipeline — faster shortlists
- Unlimited open roles
- Quarterly hiring strategy sessions
- Market salary benchmarking
PAY PER HIRE
One-Time Search
30% success fee on first-year salary
$500 retainer to start the search credited toward your success fee
Best for companies filling 1–2 roles. The $500 retainer is applied toward your success fee — you only pay the difference when you hire.
- Full end-to-end recruitment
- Pre-vetted, interview-ready candidates
- 90-day replacement guarantee
- Recruiting across 15 countries
MONTHLY MEMBERSHIP Save 50% per hire
Hiring Partnership
15% success fee — half the standard rate
$800 /month membership billed monthly — cancel anytime
For companies hiring regularly. Your dedicated recruiter learns your culture, your standards, your pace.
- Everything in One-Time Search
- Dedicated recruiter who knows your business
- Priority pipeline — faster shortlists
- Unlimited open roles
- Quarterly hiring strategy sessions
- Market salary benchmarking
- 90-day replacement guarantee on every hire
- Shortlists in 7–12 business days
- Philippines, Colombia, Mexico, India, South Africa, Poland + 9 more
Global Hiring Calculator
See exactly what your global hire will cost
Explore salary benchmarks across LATAM, Africa, Philippines, and Europe — and instantly see the LTVplus placement fee for each region.
Ready to make your global hire?
Jump on a free strategy call with the LTVplus team and we'll help you find the right person for the right region.
We've removed every reason not to try
- 90-day replacement guarantee — if a hire doesn't work out, we replace them at no cost
- No long-term contracts – membership can be cancelled anytime
- $500 retainer, fully credited – applied toward your success fee when you hire
- Pre-vetted only – you only see candidates who’ve been screened for skills, English, and cultural fit
Global hiring questions
How does the success fee work?
One-time searches require a $500 retainer to start, which is credited toward your success fee. The success fee is a percentage of the candidate’s first-year salary: 30% for one-time searches, or 15% with a Hiring Partnership membership. Membership clients pay no retainer.
What does the 90-day replacement guarantee cover?
If a hire doesn’t work out within the first 90 days for any reason, we’ll find you a replacement at no additional cost. One replacement per placement is included. You only pay the success fee once.
When does the membership pay for itself?
At 2 or more hires per year, the membership typically pays for itself through the lower 15% fee. You also get a dedicated recruiter, priority pipeline access, and salary benchmarking — which means faster, better-fit hires.
What's the difference between hiring and managed teams?
With Global Hiring, we recruit the talent and you manage them directly – they join your team as your employees or contractors. With a Managed Team, we recruit, hire, train, and manage the entire team for you. They work under your brand but we handle all operations. Choose hiring if you want control; choose managed if you want results without the management burden.
How long does a typical search take?
Most searches deliver a shortlist within 7–12 business days. For specialized or senior roles, it may take 2–3 weeks. Membership clients get priority pipeline access and faster turnaround.
Let's design your team
Most teams are live in 4 weeks. No commitments until you've seen your candidates.
