Managed customer service for healthcare companies
Outsource your customer service to LTVplus and focus on providing top-notch medical care while we handle the intricacies of patient support. We are HIPAA compliant.
Trusted by:
Your LTVplus advantage
Whether you’re a small clinic or a large nationwide network, we offer flexible outsourcing solutions to adapt to your needs. Start scaling your support team as your patient base grows, without compromising on the quality of patient support.
- Compassionate support for your patients
- HIPAA compliance
- 24/7 availability
- Multilingual assistance
- Scalable solutions
What we do
Our team deploys a combination of specialized training, technology solutions, and a commitment to patient-centric care to help you boost your patient satisfiction rates. Start delivering compassionate and helpful patient service at scale.
24/7 availability
Live chat support
Multilingual support
Omnichannel patient service
Telehealth support specialist
Reservation booking services
Payment and billing queries
Medical concierge
Patient care coordinator
We handle appointment scheduling and coordination
We know that managing patient appointments, rescheduling, and coordinating with medical staff can be challenging, especially in large healthcare facilities with high patient volumes. We do all the heavy lifting for you.
- 24/7 assistance with appointment scheduling and coordination
- Assisting patients with accessing and understanding their health information
- Offering personalized assistance and support to patients during their healthcare journey
- Handling patient queries with multilingual patient support
Don’t see the role you need?
We offer managed customer service that adapts to any healthcare company. If you have a unique challenge that's not listed above, we’re all ears.
Live chat
(duration: 9 mins)
Voice
We ensure HIPAA regulatory compliance
Our customer service team members are HIPAA certified and we can ensure complaince with the Health Insurance Portability and Accountability Act.
- Safeguarding confidential medical information of patients
- Strict adherence to HIPAA compliance efforts, including policies, procedures, risk assessments, training records, and breach notifications
- Training our staff to meet HIPAA privacy and security requirements
We manage complex inquiries and patient calls
From patient calls and complex medical inquiries to last-minute cancellations and questions about insurance coverage and medical bills – the patient service specialists are true frontline superheroes.
- Providing guidance on insurance coverage and billing inquiries
- Providing timely assistance and coordinating with medical professional
- Monitoring and responding to patient feedback and inquiries on social media platforms and review websites
- Connecting patients to resources and information to improve the overall patient experience
We empower healthcare companies with compassionate patient support
