The Perfect Blend of AI Efficiency and Human Empathy
Experience world-class customer support through our Human-in-the-Loop (HITL) approach. We combine cutting-edge AI automation with dedicated human expertise to deliver 24/7 support that's fast, accurate, and genuinely caring.
50%
Cost Reduction
95%+
CSAT Maintained
5 mins
Avg Response Time
Trusted by leading brands:
HR
CSM
Team leader
QA
LTVPLUS
ON
Trainer
Virtual assistant
We’re a flexible extension of your team
Experience having a 100% dedicated customer service team that covers hiring, training, setup, QA, management, monitoring, and evaluation. Focus on growing your business while your customer service runs seamlessly behind the scenes.
Why Choose AI + Human Over AI Alone?
The best customer experiences aren’t about choosing between automation and people—they’re about combining them intelligently.
OUR SERVICES
Human-in-the-Loop Service Offerings
Comprehensive support solutions that leverage AI for efficiency while ensuring human expertise where it counts.
AI-Powered Support (with Human in the Loop)
We set up AI-driven support that handles FAQs, routing, and automation 24/7 while human experts step in for complex, sensitive, or high-value conversations.
24/7 AI Triage & Self-Service
AI instantly answers FAQs, routes requests, and collects the right context so humans don’t start from zero.
Intelligent Escalation & Sensitive Issue Handling
AI detects frustrated or high-risk customers and hands them off to human agents who can de-escalate, problem-solve, and rebuild trust.
Hybrid Customer Success & Onboarding
AI wizards guide users through setup and basic training, while human CSMs focus on strategy, adoption, and expansion.
AI-Assisted Quality Assurance
AI reviews 100% of interactions for tone, accuracy, and policy compliance, flagging only edge cases and coaching moments for human QA.
Back-Office Automation with Human Oversight
RPA and AI automate repetitive back-office workflows (tags, notes, follow-ups, refunds, etc.), with humans handling exceptions and approvals.
AI Consultation & Implementation
We help you design, implement, and optimize AI in your customer operations—so it actually works in the real world, not just in a slide deck.
Discovery & Strategy
Map your current support and CS workflows, identify quick wins, and define a realistic AI roadmap aligned with your goals.
Tool Selection & Architecture
Choose the right AI stack (chatbots, agents, QA tools, RPA, analytics) and design how it fits into your existing systems.
Pilot Projects & Implementation
Launch focused pilots (support triage, onboarding flows, QA monitoring, back-office automation) and iterate based on real data.
Playbooks, Training & Change Management
Equip your team with SOPs, prompts, and training so agents, CSMs, and leaders know how to work with AI—not against it.
Ongoing Optimization & Reporting
Track performance (CSAT, AHT, resolution rate, deflection, cost per ticket), refine models and workflows, and scale what works.
Managed customer service
Work with highly-trained service agents who will increase sales and conversions alongside customer satisfaction.
Explore how to grow
Remote staffing
Access remote staff who handle operational and administrative tasks so you can zero in on high-impact work.
See what we can do
Recover failed payments
Recover at least 50% of your monthly lost revenue and improve customer retention for your subscription business.
Learn how we do it
Hear from our customers
We serve these industries and more!
Whatever industry you’re in, we’ll match you with a highly-experienced and dedicated team that’s already experienced in your field.
eCommerce brands
Order tracking, returns, inventory questions AI handles routine queries while humans manage disputes and VIP customers.
Learn more
SaaS companies
AI-driven onboarding and FAQs, human CSMs for strategy, integrations, and relationship building.
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Education
Automated enrollment support with human advisors for academic counseling and complex situations.
Learn more
...And many more
Extraordinary results require extraordinary people
The LTVplus team never settles for less. We put people first, strive for simple processes, and own our projects. Above all, we live and breathe customer success.
Countries
Years on the market
Team members
We are omnichannel, multi-lingual, and available 24/7
We do omnichannel support the right way.
It’s not enough to be present on all channels—what’s important is managing support across those channels seamlessly.
We act as an additional revenue channel.
Quality customer service boosts revenue, customer retention, and customer satisfaction—all while lowering your operational costs.
We speak your language.
We deliver personalized customer interactions to each and every customer.
We give you the headspace to grow and scale.
Pour your efforts into expanding your brand instead of micro-managing your support tickets.
Team leader
CSM
QA
Your tech, your way
Our agents are proficient with common software and adapt to your tools at ease without hand-holding.
Your business goals make our priorities
- Boost conversion rates and revenue
- Optimize resources and operations
- Increase customer satisfaction scores
- Provide 24/7 customer service in various languages and through various tools
- Recover abandoned shopping carts
- Recover lost revenue from failed payments
- Get 100% dedicated, highly-trained agents to amplify your brand voice
Start giving the best service to your customers
