Managed customer service for eCommerce brands
Ready to see results like these?
Trusted by:
Fast, efficient and scalable eCommerce customer service
It’s time to say goodbye to your customer service woes and poor reviews. Our agents turn your online store into a revenue-generating machine and deliver superb customer support across all touchpoints.
- Timely interactions and quick response times
- Common product listing and inventory inquiries
- Full billing and checkout support for customers
- Assistance with refund policy and returns
- Abandoned carts recovery
- Failed payments recovery
Zero downtime during peak sales seasons
Give your shoppers all the love and support they expect during the busiest times of the year while keeping your peace of mind and confidence. Our customer service agents help you thrive during seasonal sales so you can experience maximum growth.
- Customer service that can keep up with the demands of holidays and BFCM
- Increased staffing and support during major sales events
- Flexible options to meet seasonal demand
- Minimize friction and stress during peak season
What we do
Your eCommerce store needs more conversations and conversions, driven by a shopping experience that is joyful and personalized. We’ll take it from here, so you can skip the routine and focus on new ideas to grow your online store – all while we improve retention and build lasting relationships with new and returning shoppers.
Customer support agent
(Full-time & part-time)
Product listing manager
Virtual assistant
Recovery payment specialist
eCommerce inventory manager
Abandoned cart recovery specialist
Online store administrator
Order fulfillment manager
Technical support agent
Don’t see the role you need?
We deliver managed customer service that adapts to any eCommerce store. If you have something else in mind that you need help solving, we’re all ears.
Live chat
(duration: 9 mins)
Voice
Marketplace and product listing management
Take the friction out of your inventory management and let our agents organize your website and marketplace listings. Regain visibility into your stock and focus on marketing and messaging while we handle daily behind-the-scenes management for you.
- Ensure accurate and consistent product information across channels
- Optimize product listings for conversions
- Swiftly publish product changes or updates
- Manage product listings, catalogs, and multiple categories at scale
Win back 20%+ of abandoned carts
We breathe new life into your abandoned shopping carts with a targeted multi-channel outreach strategy that recovers 20%+ abandoned carts. It’s high time to go beyond the one-time automated abandonment email and excite your past customers with personalized offers that might just make them rave about your products again.
- Re-engage your prospects with the right message at the right time
- Gain insights on why carts are abandoned
- Customize omnichannel cart recovery strategies
- Analyze abandonment data and relevant industry trends
Managed customer service that becomes the hearbeat of your eCommerce store
