Customer service outsourcing for beauty & cosmetics brands
The secret to success in the ever-evolving landscape of the beauty and cosmetics industry? Your brand needs to become a friendly and helpful personal beauty consultant to your customers – and do this at scale. Our personalized beauty concierges are here to do all the heavy lifting for you.
Trusted by:
Fast, scalable and professional customer service
From product recommendations and questions about ingredients and formulations to guidance on skincare routines and makeup application techniques – your customers have a lot to ask. We’re here to provide fast, helpful answers that convert into recurring purchases.
- Personalized customer service
- Full product knowledge to answer nuanced inquiries
- Professional support for busy seasons and holidays
- Business-friendly cost and 24/7 availability
We handle highly individual inquiries at scale, fast
Navigating through complex product ranges or collections, finding the right color or shade as well as compatibility with other products can put your customers off, leaving you with hundreds of abandoned carts. We’re here to speed up the customer journey.
- Product recommendations for specific skin types or concerns
- Requests for personalized skincare routines or regimens
- Concerns about allergic reactions or sensitivities to certain ingredients
- Inquiries about product formulas
- Questions about product usage and application techniques
- Assistance with shade matching for makeup products
- Inquiries about cruelty-free and vegan product options
What we do
Beauty consumers have high expectations for product performance and customer service. Our customer service agents serve as your beauty concierges, offering personalized poduct recommendations and guidance.
That's not to mention addressing concerns about allergic reactions, shipping delays, or order discrepancies. We handle these nuanced inquiries with precision and care to turn one-time deal hunters into loyal customers of your brand.
24/7 availability
Color and shade matching
Multilingual beauty consultants
Omnichannel customer service
Social media management
Beauty product education
Payment and billing queries
Post-purchase feedback
Return and exchange coordination
Don’t see the role you need?
We offer managed customer service that adapts to any beauty and cosmetics business. If you have a unique challenge that's not listed above, we’re all ears.
Live chat
(duration: 9 mins)
Voice
We ensure 24/7 customer service presence
We help you provide accurate and up-to-date information on product availability to your customers, especially during peak seasons or promotional events.
- Support with tracking orders, shipping status, and delivery inquiries
- Questions about the expiration dates or shelf life of products
- Complaints about packaging defects or leaks
- Queries about product availability and stock levels
- Issues with damaged or broken products upon delivery
We back you up with trained and skilled staff
Our customer success team is a valuable addition to your in-house team. With our round-the-clock support, your customers receive assistance whenever they need it, ensuring they always feel pampered and valued.
- Fast onboarding process
- Proficiency with various customer service platforms and tools
- Mullichannel presence: live chat, email, phone, social media, chatbots, self-service tools, mobile apps
- Cross-selling and upselling
- Support throughout busy holiday season
Managed customer service for your beauty and cosmetics brand
