Managed customer service for SaaS superheroes
Building great software is half the battle. Start delivering outstanding customer service that translates into renewed subscriptions and five-star app ratings. Our agents onboard new users, deliver seamless, personalized service, and wow customers with fast technical support.
Trusted by:
Omni-channel SaaS customer service that keeps your users happy
Our agents get your customer service off the ground with skills and tools that allow your core team to focus on business growth while we delight your users with timely support and eradicate frustration.
- Handle high volumes of tech support requests
- Full knowledge of your SaaS product and its use cases
- Manage support tickets from various channels
- 24/7 availability
- Repetitive inquiries and tasks
- Involuntary churn due to failed payments
Immersed in your SaaS
With LTVplus, you don’t get generic customer service that keeps redirecting all technical questions to your devs. Our agents learn your product profoundly to understand pain points it solves, features, use cases, FAQs, integrations and what’s next on the roadmap.
- Agents fully equipped to answer complex technical questions
- Shorter resolution times and fewer delays as agents don’t need to consult with developers every time a tech ticket comes in
- Higher customer retention and long-lasting relationships thanks to fast and smooth experience with customer service
- Focus on improving software features and performance with peace of mind knowing that we’re here to help you take care of your customers
What we do
In a fiercely competitive SaaS landscape, top-notch customer service is a fast lane to revenue growth. Whether you’re a next-gen SaaS venture with a growing user base, an established enterprise, or a dev team looking to collect feedback for a beta version, we take care of your customer support and retention. Our customer service agents are here for you every step of the way, impressing your users with fast answers and providing onboarding and tech support at scale.
Customer support agent
(Help desk, email, phone, live chat)
Virtual & payroll assistant
Voice support
Customer onboarding support agent
Customer success manager
Customer onboarding support agent
Business analyst
Team coach
Technical support agent
Don’t see the role you need?
Every SaaS business is unique. If you’re looking for a custom solution or need to crack a particularly tough challenge, we’re all ears.
Live chat
(duration: 9 mins)
Voice
Effortless onboarding for customer success from D1
Your users are looking for real human support to unlock the full potential of your software right after they signed up. Our agents help shorten their learning curve and make the onboarding process joyful and fast. No more dreaded account setup with your users searching for setup tips in multiple tabs.
- Avoid user confusion during the account setup
- Help users integrate their marketing and sales tools with your software
- Help users with team management and security settings
- Advise them on software features - campaigns, tracking, reporting, billing and anything in between
Understand your customers and market
Running a SaaS business means learning and collecting a wealth of information – from trial conversion rates and monthly recurring revenue to churn rates and failed payments. And not just that – collecting user feedback is your gateway to building better software and improving your marketing and sales efforts.
- Get data-driven insights into customer needs and preferences
- Get a deeper understanding of the customer journey and their pain points
- Identify common software issues and bugs
- Handle refunds and user complaints
- Go beyond just card retries. Recover failed payments with a multi-channel strategy our agents build for you
Grow your SaaS business with confidence
Whatever the stage in your business journey, we’re here to help. Start providing exceptional customer service to your users and turn them into loyal customers who make your software the heartbeat of their businesses.
We handle the full cycle – hiring, training, setup, QA, and management of your customer support team. Focus on taking your SaaS business to new heights while we improve your customer success KPIs.
- Access a global pool of experienced and highly-skilled agents
- Offer consistent and round-the-clock customer service
- Get enough headspace and time to focus on business growth and accelerate innovation
Discover how LTVplus can help you jumpstart your SaaS business
