- CX AI SUPPORT
Your helpdesk has AI.
We make it actually work.
We don't sell AI tools. We implement, QA, and optimize whatever AI you're using — whether it's built into your helpdesk or a standalone tool like Sierra. Your platform. Our operations team.
- Human-like CSAT
- Daily QA reviews
- Your platform
- 30-day go-live
Trusted by leading brands:
Three things to get right
AI implementation works. Here’s how to make sure you get the full benefit.
1
Track toil, not just tickets
AI is great at resolving easy tickets — the ones that take 30 seconds to handle. It can close 60–70% of your volume, but those easy tickets only represent about 30% of your team’s actual effort. Track toil separately from ticket count so you can plan staffing accurately and get the real ROI picture.
2
Measure before you scale
The best AI rollouts start small and use data to expand. When you know exactly which ticket types AI handles well and how much effort it actually saves, you can make confident staffing decisions and scale automation into new categories with predictable results.
3
Documentation is the foundation
AI performs best when your knowledge base is accurate and well-structured. Strong documentation means accurate AI responses from day one — and the knowledge base you build for AI also helps your human agents give faster, more consistent answers.
Live in 30 days. Optimized by 90
Launch
Days 0–30
Audit your helpdesk, build documentation, configure AI, and go live with a controlled rollout on your simplest ticket types.
Measure
Days 30-60
Establish baseline CSAT and containment metrics. Daily QA reviews. Identify gaps in documentation and AI accuracy.
Refine
Days 60-90
Expand AI to more ticket types. Close documentation gaps. Tune routing rules. Hit target CSAT and containment rates.
Optimize
Day 90+
Continuous improvement. Weekly reporting. Adapt to product changes, seasonal spikes, and new ticket categories.
Built on your platform. Managed by us
Your helpdesk already has powerful AI features. We unlock them. We work inside your platform — Gorgias, Zendesk, Intercom, Sierra, Ada — and get the AI configured, documented, and performing so your team sees results from week one.
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Your platform, fully yours
Everything we build stays on your stack -
Daily QA
Human reviewers verify AI accuracy every day -
Documentation-first
We build the knowledge base that makes AI accurate -
Smart rollout
Start with high-confidence tickets, expand as the system learns -
Toil-based measurement
We track actual effort saved, not just tickets deflected
We already know your tools
Helpdesk platforms, standalone AI tools, automation layers — we’ve implemented across all of them.
Gorgias
Aircall
Gladly
Reamaze
Intercom
Sierra
Ada
The AI Ops team
Three dedicated roles that turn your helpdesk AI into a high-performing support channel.
AI Architect
Designs your automation strategy. Maps ticket types to AI vs. human routing. Defines escalation rules, tone guidelines, and containment targets.
Documentation Writer
Build and maintain your knowledge base — with AI-assisted drafting for speed and professional writers for accuracy. Your docs stay current as products and policies change.
QA Analyst
Review AI responses daily. Verify accuracy, tone, and completeness. Feed improvements back into documentation so the system gets smarter every week.
One plan. One price.
No tiers. No per-ticket fees. No surprises.
- Dedicated AI Architect
- Knowledge base build & maintenance
- Daily QA reviews of AI responses
- Platform configuration & optimization
- CSAT & containment rate tracking
- Weekly performance reports
- Month-to-month after 90-day implementation
- 30-day go-live guarantee
Numbers that matter
The KPIs that tell you whether your AI implementation is performing.
AI-handled tickets should match or exceed your human agent CSAT. That’s the benchmark we optimize toward.
Tickets fully resolved by AI without human handoff. A well-implemented AI hits 40–70% within 90 days.
Average reduction in cost per ticket when AI handles the repetitive volume. Directly impacts your operations budget at scale.
- Repetitive tickets
At least 30% of your volume follows a predictable pattern (order status, returns, password resets).
- Existing helpdesk
You’re already on Gorgias, Zendesk, Intercom, or a similar platform.
- Ticket volume
You handle 500+ tickets per month (enough data for AI to learn from).
- Quality matters
You want high CSAT on every ticket, including AI-handled ones.
- Team-first mindset
You see AI as a way to make your agents more effective, not replace them.
Not sure AI is right for your team? Find out in 3 minutes.
Structured so you can move fast
- Month-to-month — after the 90-day implementation run, cancel with 30-day notice
- 30-day go-live — your AI is configured and running within the first month
- No vendor lock-in — everything stays on your platform, nothing behind our systems
- CSAT monitored daily — we QA every AI response and continuously tune for quality
FAQ
Do you sell your own AI tool?
No. We implement and optimize whatever AI you’re using — whether that’s native features in Gorgias, Zendesk, or Intercom, or a standalone tool like Sierra. You keep your existing stack. We make it work better.
What does the $3,000/month cover?
An AI Architect, QA analysts, and professional documentation writers — plus the ongoing expertise to keep improving. We identify which ticket categories to automate next, update your tagging and logging systems so you can track toil vs. time accurately, tune AI responses based on daily QA, and keep your knowledge base current as your products and policies evolve. It’s continuous implementation and optimization, not a one-time setup.
How long until we see results?
Your AI goes live within 30 days. By day 60, we have baseline metrics. By day 90, the system is fully optimized and running at target CSAT and containment rates.
How do I know if my team is ready for AI?
Take our free AI Readiness Quiz or book a call. We’ll look at your ticket volume, documentation, and complexity mix to map out the best implementation path. Most teams are closer to ready than they think.
Do you replace our human agents?
No — and that’s the whole point. AI takes over the repetitive, well-documented tickets so your human agents can focus on the complex, high-value conversations they’re best at. The result is a stronger, more focused team.
What CSAT should we expect from AI responses?
We target 90%+ CSAT on AI-handled tickets. Our QA team reviews AI responses daily and continuously tunes the system — improving documentation, refining flows, and expanding what AI can handle confidently over time.
Can we cancel anytime?
We start with a 90-day implementation run to get your AI fully configured, measured, and optimized. After that, it’s month-to-month with 30-day notice. All documentation and configurations stay on your platform — nothing is locked behind our systems.
Book an AI readiness call
One call. We’ll review your helpdesk, ticket mix, and documentation — then map out your fastest path to a live AI implementation.
