Helpdesk setup, customer service audit & strategy
Leave your customer service chores behind with a well-structured help desk that puts your customers first. From chaos to clarity, we help you set up a robust help desk system that runs smoothly and efficiently to consistently delight your customers.
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After LTVplus set up the Gorgias help desk for BullyMax, handling support tickets from various platforms on a single screen helped reduce the time needed to solve tickets.
While Bully Max was able to scale their customer support to 24/7 availability, the entire customer experience also improved.
- 10,075 sales generated
- $1,007M total sales revenue generated
- 110,500 tickets received via email, chat, social media
- 12,544 tickets received via calls
More in revenue
0
%
Help desk strategy audit and setup
- Helpdesk strategy audit
- Helpdesk migration
- Team & user management
- Connect eCommerce store
- Connect and setup email
- Connect and setup voice and SMS
- Connect and setup live chat
- Connect and setup social media messengers
Integrations
- Loyalty/Rewards
- Shipping
- Returns and Exchanges
- Subscriptions
- Customer reviews
- Custom HTTP Widgets
- Custom Integrations
Ticket management
- Set up ticket auto-assignment and auto-unassignment
- Filters and groups
Tagging setup
- Tag audit and build strategy for tagging
- Implement an advanced tagging strategy
- Ongoing tag management
Workflows and rules
- Create basic worflows and automations
- Implement advanced rules that automate communications and admin tasks
- Ongoing worklfow management
Help Center setup
- Set up Help Center, manage data artchitecture
- Write articles that answer FAQs and add them to the help center
- Add Help Center data to reporting
- Custom design help center to match branding guidelines
CSAT surveys
- Add CSAT survey and begin to gather data
- Add CSAT reporting to monthly/quarterly business reviews
Automation add-on
- Chat self-service quick response flows
- Chat self-service order management flows
- Help center self-service order management flows
- Article recommendations in chat
- Additional reporting on Automation Add-On
- Monthly optimization of Automation Add-On
Workshops and training
- Ongoing monitoring and management of connected channels and integrations
- Review key metrics via monthly or quarterly performance and offer suggestions for improvement
- Regular workshops and training sessions for agents
- Highlight key software features that were launched, explain their purpose, and implement them
Discover how LTVplus can help you jumpstart your business
