Peak Season Playbook: How Smart Automation and Seamless Checkout Drive Sales
In this epic fireside chat, Tshili and Atiya dig deep into smart automation and seamless checkout strategies during BFCM with guests from Kustomer and Easy Pay Direct.
Category
BFCM
9 articles in this category.
Peak Season Support: Winning Strategies to Tackle BFCM and the Holiday Sales Rush
In this episode of Let’s Talk About CX, we discuss how to effectively implement peak season support to get the most out of Black Friday Cyber Monday.
Top 10 Ways to Boost Post-BFCM Customer Retention
Black Friday Cyber Monday (BFCM) is a time of frantic shopping and massive sales. While businesses may experience a surge in sales during this period, the real challenge lies in retaining these newly
Everything You Need to Know About Investing in BFCM Automation
The much-awaited Black Friday and Cyber Monday weekend is both exhilarating and stressful—for both customers and your customer service team. To maximize BFCM sales, it is crucial to proactively commun
How to Manage and Reduce Your BFCM Returns
BFCM returns are inevitable—but you have the power to control what these returns mean to your business. Learn all about managing (and reducing) your BFCM returns.
5 Policies to Arm Your CS Team With Ahead of Black Friday Cyber Monday
Black Friday and Cyber Monday are almost here, and your customer support team will need solid BFCM policies to make sure they are ready for whatever comes their way.
8 Reasons Why You Should Hire Additional BFCM Customer Support Staff
BFCM customer support should never be taken lightly. In this guide, find out how outsourcing additional BFCM customer support can help your brand succeed.
7 Most Common Mistakes eCommerce Brands Make During BFCM
It’s almost that time of the year again—the Black Friday and Cyber Monday (BFCM) weekend is what eCommerce brands spend most of the year preparing for. As brands get ready for the biggest sale event o
Black Friday Marketing Strategy: Customer Retention
eCommerce brands mark Black Friday as a key event in their marketing calendars and prepare for it months before. The problem is that the majority of first-time customers buying during the Black Friday