MSP Outsourcing: How to Scale Your MSP Without Hiring Locally
Learn how MSP outsourcing helps you overcome technician shortages, compare staffing models, and scale support with remote teams using clear steps and KPIs.
Category
Customer Service
167 articles in this category.
MSP SLA management: How to Keep Clients Happy While Scaling
Improve MSP SLA management with frameworks for tiered SLAs, automation, and real-time monitoring. Learn to cut breaches and protect client renewals at scale.
The Smart Handoff: When Should AI Escalate to Human Negotiators (Without Frustrating Customers)?
When should AI escalate to human negotiators? Get practical insights to enhance your negotiation strategies. Read the article now.
What is Human In The Loop Customer Support?
Key takeaways: The concept sounds straightforward, but execution matters. Getting the balance wrong means frustrated customers, wasted resources, and eroded trust. This guide breaks down how the HITL
AI for Efficiency, Humans for Loyalty: Outsourced VIP Support for Your High-Value Customers
Discover the best outsourced VIP customer support solutions that elevate service quality. Explore our top picks to enhance your customer experience today!
Human Agents Outperform AI Customer Service: The Essential Guide
Discover how human agents outperform AI customer service in addressing complex issues and providing empathy. Read the article to learn more.
Time to Declutter: Spring Cleaning Customer Service Workflows
Key Takeaways This guide walks you through a practical, step-by-step process to audit your current support operations, streamline workflows through automation, and refresh team practices. By the end,
AI customer support vs BPO vs In-House: Which Model Wins in 2026?
Compare AI customer support, BPO, and in-house teams. Learn costs, performance, and a 2026-ready hybrid strategy to scale quality support efficiently.
How to Reduce Customer Support Costs With AI: The Essential Guide
Learn how to reduce customer support costs with AI. Follow a step-by-step playbook to audit spend, deploy chatbots, and build a hybrid human-AI model.
9 Customer Service Metrics to Track Now That AI Is in the Picture
Discover essential customer service metrics that drive performance improvement. Learn what to track and how to enhance your team’s effectiveness. Read more!
10 Proven AI Use Cases for Ecommerce Customer Service
Discover essential best practices to enhance your ecommerce customer service and drive success. Read the article to elevate your customer experience today.
8 Ways Your CX Team Can Cut Down Ticket Volume With AI and Self-Service
Discover essential strategies to reduce repetitive tickets with AI, smarter self-service, and better workflows without sacrificing quality or loyalty.
Multilingual AI in Customer Service: Gamechanger or Chaos?
Discover how multilingual AI in customer service can elevate customer experiences by bridging language gaps and enhancing satisfaction. Read more here.
5 Best Ticket Management Software for Managed Service Providers
In a nutshell: Managed Service Providers (MSPs) need ticket management software that supports multi-client environments, automates SLA tracking, and scales without increasing workload. The best MSP ti
18 Customer Service Statistics From 2025 And What They Reveal
Discover essential customer service statistics for 2026 that can elevate your business strategy. Don’t miss these insights—read the full article now!
AI Customer Service: When Your CS Team Should Say No
Explore the limits of AI in customer service and why hybrid CX models outperform full automation. Read more to find the perfect fit for your business.
Why First-Contact Resolution (FCR) Matters More Than Ever in a Multichannel World
Enhance your first contact resolution with proven strategies that drive success. Discover actionable tips to improve customer satisfaction—read more now!
The Impact of Average Customer Experience on Churn, Repeat Purchases, and LTV
Learn how average customer experience impacts your business. Plus, explore how to shift to superior customer experience today with LTVplus.
6 Silent Customer Service Signals That Reveal Breakdown Points
Discover key silent customer service signals that may be impacting satisfaction. Learn how to identify and address them for better engagement. Read more!
The CX Maturity Curve and How to Figure Out Where Your CX Team Stands
Discover essential strategies to elevate your CX maturity. Learn actionable insights to enhance engagement and satisfaction. Read more!
Support Debt: What Happens When You Scale Sales Faster Than Customer Service
Tackle support debt in customer service to enhance CX outcomes. Discover practical strategies for improvement. Read the article for actionable insights.
Are Autonomous AI Agents in Customer Service a Good Idea?
Explore the impact and applications of autonomous AI agents today. Discover their benefits and challenges in shaping our future. Read the article now!
2026 Customer Experience Predictions: 7 Forecasts Leaders Can’t Ignore
Explore key predictions for enhancing customer experience in 2026. Stay ahead of trends and 2026 customer experience predictions.
7 CX Goals Every Customer Success Team Should Commit To in 2026
Discover effective strategies to achieve your CX goals. Enhance satisfaction and loyalty—read the article for actionable insights.
10 CX Lessons We Learned in 2025
Discover the essential CX lessons to elevate your customer experience strategy in 2026 and beyond. Learn more here.
5 Rapid Response Customer Service Strategies for Your CX Team to Fend Off Inbox Madness
Discover effective rapid response customer service strategies that enhance support quality. Improve your team’s efficiency and customer satisfaction today!
What is Contextual Intelligence in Customer Service and CX?
Discover practical strategies to enhance business efficiency through contextual intelligence. Read on to transform your operations today!
Holiday Customer Service: How to Turn Seasonal Service Failures Into Loyalty Wins
Discover essential tips for managing holiday customer service effectively. Enhance satisfaction and streamline operations this season. Read the article now!
What is agentic AI in customer service and CX?
Explore how agentic AI is reshaping automation and decision-making processes. Discover its impact and potential applications in customer support.
4 AI Blind Spots in Customer Service that Only a Human Team Can Fix
Discover practical strategies to overcome AI blind spots and ensure effective implementation. Read the article to enhance your AI initiatives today.
The Holiday CX Playbook: How to Align Support, Operations, and Marketing for Peak Season Success
Enhance your holiday cx strategy with practical tips for exceptional care. Discover strategies to elevate satisfaction this season. Read more!
7 Last Minute Customer Service Fixes You Can Implement Before the Holiday Rush
Here are seven essential last minute customer service fixes to tackle busy season challenges and keep your clients satisfied.
How Global Customer Support Boosts eCommerce Growth
Learn effective strategies to enhance your global customer support. Read the article for actionable insights on how to Improve efficiency.
The Benefits of Customer Onboarding Outsourcing
Dive into effective customer onboarding outsourcing strategies to boost efficiency and enhance user experience. Read the article to optimize your process.
How to Use Customer Journey Mapping to Enhance Support
Learn effective customer journey mapping techniques with best practices and essential tips to enhance your strategy. Read the article for insights.
BPO for Small Businesses: Scaling Operations Without Breaking the Bank
Discover how BPO for small businesses work to help them grow and scale successfully.
The Benefits of 24/7 Customer Support for Global Businesses
Learn all about 24/7 customer support benefits for global businesses. Explore the different strategies to implement this strategy successfully.
How to Measure Customer Service ROI
Numbers tell the true story. Learn how to measure customer service ROI and how to enhance it.
Peak Season Support: Winning Strategies to Tackle BFCM and the Holiday Sales Rush
In this episode of Let’s Talk About CX, we discuss how to effectively implement peak season support to get the most out of Black Friday Cyber Monday.
Outsourced Customer Support: How to Streamline CX
Discover the benefits and challenges of outsourced customer support, along with best practices to enhance your strategy. Read the article for insights!
The Future of Proactive Customer Support
Discover effective strategies for proactive customer support and engagement that enhance satisfaction and loyalty. Read the article to learn more!
Maximizing Revenue with Failed Payment Recovery: Strategies and Tools
Discover practical strategies for failed payment recovery and driving revenue growth. Learn how to turn setbacks into opportunities—read the article now!
AI‑Powered Customer Support: Balancing Automation and Human Touch in 2025
Discover how AI-powered customer support can enhance efficiency and satisfaction for modern businesses. Read on for essential insights and strategies.
3 Support Challenges Every Growing MSP Faces—And How to Fix Them
Learn how to resolve the three most common support challenges of MSPs. This article goes over each challenge and the corresponding solutions.
Meeting SLA Deadlines Without Burning Out Your Team
Meeting SLA deadlines is no doubt crucial to the growth and success of your business. However, it can be quite the challenge especially on top of everything else.
Enhancing Patient Engagement Through Outsourced Support in 2025
Discover effective strategies to enhance patient care through outsourced patient support. Learn how to improve outcomes and streamline your operations. Read more!
The Power of Omnichannel Customer Support: Unifying CX in 2025
Enhance user experience with effective omnichannel customer support strategies. Discover practical tips to improve engagement and satisfaction. Read more!
Ecommerce Customer Support: Scaling and Best Practices
Learn about the best practices and everything you need to know about scaling your eCommerce customer support.
What’s All the Rage About a Customer Education Program, and Does Your Brand Need One?
Discover effective strategies for building a successful customer education program. Enhance engagement and drive results. Read the article now!
From Cost-Cutting to Customer Love: How Outsourcing Customer Support Can Turn Into a Brand-Building Engine
Explore the benefits of outsourcing customer support that go beyond just cost-cutting. Learn how customer support can help build your brand.
When AI Goes Rogue: Why Human-Led Customer Service Still Matters
Explore the reasons behind AI hallucinations and learn how to get the best of both AI tools and the human touch when it comes to customer service.
Startup Customer Support: When Is the Right Time to Outsource?
Discover how startup customer support can help your business scale even at an early stage. Improve satisfaction and retention for your startup today.
Service Desk SaaS Solutions: How Service Desk Agencies Can Accelerate Your Projects
Explore how partnering with specialized service desk SaaS agencies can streamline your operations. Learn about the benefits and how to look for the right partner.
7 SaaS Customer Service Trends 2025 to Watch
Discover top 7 SaaS customer service trends transforming 2025 that can enhance user experience and drive satisfaction. Read the article for insights!
Empowering Remote Customer Experience Agents: Best Practices & Tools
Streamline your customer experience with top remote customer experience agent strategies—discover tools, training, and best practices backed by success stories.
Designing a Winning Customer Experience Strategy: Best Practices and Real-World Examples
Discover actionable steps to develop a customer experience strategy that boosts satisfaction and loyalty. Explore practical frameworks and success stories.
Customer Experience Personalization at Scale: How to Deliver Tailored Support Globally
Scale customer experience personalization without sacrificing quality.
How to Build a Remote Customer Success Team from Scratch
Launch and scale a remote customer success team that drives retention and loyalty. Learn more in this guide.
Top SaaS CX Metrics for Businesses in 2025
Discover the top SaaS cx metrics companies should track to enhance support in 2025.
24/7 Customer Support Isn’t Optional in 2025: Here’s How to Build a Global Support Team Without Burning Out Your People
Expand your global reach with multilingual customer service. Learn the benefits and strategies for building a global support team.
Harnessing AI Customer Support: Enhancing Human Connection Through Automation
Discover how AI customer support can revolutionize customer service. Learn about automation tools that boost efficiency while preserving a human touch.
Onshore Outsourcing vs. Offshore: Choosing the Right Customer Support Model
Compare onshore outsourcing, nearshore, and offshore customer support models. Learn the pros, cons, and tips for selecting the perfect outsourcing fit.
Live Chat vs Chatbots: Optimizing Customer Conversations
Compare live chat vs chatbots and corresponding strategies to optimize your customer service delivery.
5 Proven Strategies for Recruiting a Great Support Agent
Looking for a great support agent can be challenging. Discover expert-backed tips to recruit top-tier support agents.
Top 10 SaaS Customer Service Outsourcing Trends Shaping eCommerce in 2025
Explore the global trends shaping SaaS customer service outsourcing in 2025. Discover how innovative SaaS call centers and data-driven support solutions are transforming eCommerce and beyond.
HIPAA Customer Support Outsourcing: What You Need to Know in 2025
Ensure your outsourced healthcare support is HIPAA-compliant with this practical guide. Work with HIPAA customer support today.
Patient Lifetime Value: 5 Customer Service Strategies for Healthcare Providers
Learn 5 proven strategies to increase Patient Lifetime Value (PLV) through effective healthcare customer service outsourcing and support solutions.
2025 Key Performance Indicators for Customer Service: Addressing Missed Chats
Understand why missed chats customer service are crucial to track and how to reduce them. Read the article to improve your response rates.
How to Recruit Customer Support Agents Who Will Transform Your Business
A complete guide to recruiting stellar support agents in 2025. Enhance your hiring process and build a strong support team. Read more!
Streamlining Customer Support: Is an Outsourced SaaS Ticketing System Right for Your Business?
Discover how outsourcing your SaaS ticketing system can streamline customer support operations, boost efficiency, and deliver cost savings. Learn about the benefits, selection criteria, and strategies
Why Offering Multilingual Customer Support is the Future of Global Business
Enhance your global customer service strategy with our essential guide to multilingual customer support. Discover practical tips and best practices. Read more!
The Future of Outsourced Customer Support: How Companies Can Leverage Advanced Service Solutions in 2025
Explore next‑generation outsourced customer support solutions for 2025. Discover trends, advanced technologies, and ROI‑boosting strategies.
Checkpoint: 2 Years After “AI + Human Customer Support Agents: Three Years From Now”
Two years ago, experts made some bold predictions on how the world of AI and human customer support agents will be like by 2026. This blog proves as a two-year checkpoint.
Why Outsourced Services Can Handle Payment Recovery Much Easier Than Your In-House Team
Struggling with payment recovery? Learn how outsourced payroll services streamline processes and boost efficiency to recover payments faster.
Customer Support Strategy: The Real Value of Outsourced Customer Service Beyond Cost Savings
Compare outsourced customer support strategy vs in-house solutions and discover which approach offers better cost efficiency, compliance, and operational benefits.
Outsourced Customer Services: How to Enhance Customer Experience and Cut Costs
Discover the cost benefits and efficiency gains of switching to outsourced customer service.
In-House vs. Customer Service Outsourcing: Which Model Delivers Superior Results?
Discover how customer service outsourcing can reduce costs and boost efficiency. Learn tips for selecting the right customer service outsourcing partner.
Mastering Failed Payment Recovery in SaaS: Strategies to Reduce Churn and Boost Revenue
Learn about effective strategies for failed payment recovery and boost your subscription success. Learn how to turn challenges into opportunities. Read more!
Is Outsourcing Your Customer Service a Good Idea?
Discover customer service outsourcing benefits and how outsourcing can enhance efficiency and customer satisfaction. Read the comprehensive guide now!
What is a BPO Company and How Can It Optimize Your Business Operations?
Explore what a BPO company can do for your business. Read more to make an informed choice!
The Ultimate Guide to Choosing Customer Service Outsourcing Companies
Wondering how to choose among the top customer service outsourcing companies? Read on to find the right fit for your needs!
What Is a Customer Data Platform and Does Your CX Team Need One?
Did you know modernizing customer service means meeting dynamic customer expectations? Easier said than done, most CX teams are stuck making sense of customer insights derived from multiple
How to Create a Customer Success Plan: Tips and Essential Components
Learn how to develop an effective customer success plan with best practices and ready-to-use templates. Read the article to enhance your strategy today!
Your Guide to Customer Lifecycle Management and Why It Matters for Customer Success
Unleash the power of customer lifecycle management and learn strategies to boost customer success at every stage.
Top 5 CX Trends Shaping Customer Experience in 2025
Discover the top CX trends shaping customer experience strategies in 2025. Enhance engagement and satisfaction—read the article for actionable insights.
7 Tips for CX Managers to Boost Customer Satisfaction During the Holidays
Discover effective strategies to enhance customer satisfaction. Boost loyalty and improve experiences—read the article for actionable insights!
How CX Managers Can Deliver Exceptional Omnichannel Customer Support In the Peak Season (and Beyond)
Discover effective strategies for omnichannel customer support that enhance engagement and satisfaction. Read the article to improve your approach today!
Top 8 Holiday CX Blues You Need to Tackle ASAP
Discover practical tips to solve CX holiday blues and create lasting impact. Transform interactions and boost satisfaction—read the article now!
Are You Hitting the Customer Service Objective Mark? Here’s Why You Need to Set Clear Objectives.
Having the right objectives can elevate your business strategy. Discover how to hit the customer service objective mark right in the middle.
Customer Service Training: How to Prep Your CS Team
Explore various strategies to enhance your customer service training for your customer service agents.
De-escalation Training in Customer Service: 7 Techniques to Manage Conflicts
Learn essential de-escalation techniques to enhance your customer service skills and effectively manage challenging interactions. Read the article now!
6 Skills Your Shopify Tech Support Agent Must Have
Looking to optimize your Shopify store’s operations? Hire a Shopify tech support agent to handle customers and watch your business transform.
Holiday Help Desk Management: 10 Proven Methods for Peak Season Preparation
Enhance your help desk efficiency with practical tips and strategies. Discover actionable insights for better help desk management. Read the guide now!
Top 6 Tips to Master B2B Customer Experience: Essential Strategies for Success
Enhance your B2B customer experience with proven strategies that drive success. Discover actionable insights to elevate your approach. Read the article now!
Confronting Tool Sprawl: Strategies to Enhance Security and Efficiency
Discover effective strategies to manage tool sprawl, enhancing both security and efficiency in your organization. Read the article for actionable insights.
Everything You Need to Know About Investing in BFCM Automation
The much-awaited Black Friday and Cyber Monday weekend is both exhilarating and stressful—for both customers and your customer service team. To maximize BFCM sales, it is crucial to proactively commun
5 Secrets to Scale Customer Service Like a Pro for Smooth Growth
Planning to scale customer service? Here’s what you need to know before making the big move.
10 Ways to Enhance Your Customer Service Efficiency for a Happier Team and Satisfied Customers
Customer service efficiency can make your customers happier and more satisfied than ever before. Learn how you can achieve this with your team.
A Complete Guide for CS Team on How to Ask for Customer Reviews
Customer reviews have a much larger contribution to your business reputation than you may think. In this guide, we provide templates to help you get more reviews.
How to Manage and Reduce Your BFCM Returns
BFCM returns are inevitable—but you have the power to control what these returns mean to your business. Learn all about managing (and reducing) your BFCM returns.
5 Policies to Arm Your CS Team With Ahead of Black Friday Cyber Monday
Black Friday and Cyber Monday are almost here, and your customer support team will need solid BFCM policies to make sure they are ready for whatever comes their way.
What Is a Customer Feedback Report and How to Analyze It
Explore how a customer feedback report can change the way you improve all aspects of your business.
10 Tips for Customer Service Automation That Will Change the Way You Deliver Support
Customer service automation—when implemented correctly—has the power to radically transform the customer experience your business is able to deliver. Learn all about it here.
8 Reasons Why You Should Hire Additional BFCM Customer Support Staff
BFCM customer support should never be taken lightly. In this guide, find out how outsourcing additional BFCM customer support can help your brand succeed.
Why You Must Provide Text-Based Support (Plus Our Top 10 Customer Service Texting Software Recommendations!)
Did you know that over half of Millennials and Gen X consumers prefer texting for customer service? As far as closing the gap between customer expectations and reality, customer service texting has be
How to Create a Data-Driven Customer Service Scorecard in Three Steps
Learn how a customer service scorecard can change your entire customer support strategy—for the better.
Different Types of Customer Service Teams: A Guide to Internal & External Powerhouse
There are different customer service types that work for different businesses. Get to know the various types and determine which ones to go with.
11 Conflict Resolution Skills Your CS Team Must Have
Conflict resolution skills are a must-have when it comes to the quality and performance of your customer service team. Learn more here!
A Guide to Why Average Handle Time is a Key Metric for Customer Service Success
When evaluating your customer service performance, the average handle time is a critical metric to monitor and evaluate. Learn more about AHT in this guide.
A Guide to Choosing Customer Success Software in 2024 (10 Recommendations Included)
Which customer success software is right for you and your business? We’ve created a comprehensive guide to help you make an informed decision.
Hybrid Customer Service Can Wow and Delight Your Customers: Here’s How
Hybrid customer service is a gamechanger, and it’s here to stay. Learn all about this method and how to leverage it for success.
Boost Customer Stickiness: Proven Tactics for Long-Term Loyalty
Customer stickiness is all about building a legacy. If you’re not familiar with the term or would love to know more, this guide is the best starting point.
Customer Service Outsourcing: How Does It Help Businesses Cut Costs and Maximize Savings?
Is customer service outsourcing really helpful for maximizing savings? Find out in this guide!
Patient-Centricity: How Customer Service for Healthcare is Leading the Way
With the healthcare industry moving into the digital world, customer service for healthcare has become even more important. Learn the role of CS in this demanding industry.
LTVplus recognized as Clutch Global and Clutch Champion winner for 2024
What an honor it is to be recognized as both a Clutch Global and Clutch Champion winner!
Wanderlust Wonders: Enhancing Customer Service for the Travel Industry
As the travel, tourism, and hospitality industry keep booming, customer service for the travel industry is a hot topic. Learn more about it here.
What You Need to Know About Customer Service for Beauty and Cosmetics Industry
Customer service in the beauty and cosmetic industry is challenging but worth it. Learn how to maximize your CS team now.
Hypercare Support: The Key to Exceptional Customer Experiences
If you’re a SaaS business planning to roll out a major product update, you may want to look into hypercare customer support.
A Comprehensive Guide to the 8 Best Sentiment Analysis Tools for Your CS Team
Explore how your customer support team can level up their service by leveraging customer sentiment analysis tools.
What is an Internal Knowledge Base and Why Your CS Team Needs One
An internal knowledge base can drastically improve the way your customer service team responds to customers. Explore the reasons why.
Stay Connected to Your Customers: 12 Best Customer Feedback Tools for 2024
One of the most dangerous things that can happen in any business can be customer disconnect. With that said, here’s a shocker: According to a published survey, over half (51%) of customers world
Outsource Customer Service: Your Roadmap to Cost-Efficient and Quality Support
You’ll be surprised at how your business can grow and scale when you decide to outsource customer service. Take the first step today.
Speed Up Your Support: 6 Tips for Lightning-Fast Customer Response Times
How are your customer response times? Is your current average response time a turn-off? Does it cause a lot more dissatisfied and frustrated customers than happy, loyal ones? If you’re nodding, you mi
The Online Retail Customer Service Playbook: Strategies to Win Over Shoppers
With just a few clicks, online shoppers have a world of choices. Admit it or not, most online and retail services and products tend to serve the same market or offer similar solutions. When it comes t
5 Reasons A Virtual Receptionist Is Your Secret Weapon for Customer Happiness
When a business fails to provide exceptional customer experience, the blame either goes to the customer service workflows or the automation tools in place. However, this should not always be the case.
8 Must-Have Customer Service Workflows For Higher Customer Satisfaction
Here’s your fact of the day: It gets challenging for businesses to handle a high volume of customer inquiries. The usual effect of this scenario? A long list of frustrated customers. But he
6 Essential Types of Customer Service Every Business Should Offer To Rock Customer Care
Explore the different types of customer service and pinpoint which one will work best for your business when it comes to achieving your long-term goals.
10 Best Knowledge Base Software for Customer Service Teams
A knowledge base software can drastically transform your customer service strategy by bring your customer experience to a whole different level.
The Domino Effect: Unraveling the Damaging Impact of Bad Customer Service
Let’s unpack how bad customer service can damage your reputation, drive down revenue, and increase customer churn.
Unpacking the Ultimate Toolkit for a SaaS Customer Success Manager
A SaaS customer success manager might be the one thing standing in the way between your SaaS business and unparalleled success. Learn more here.
Navigating the Future of Customer Service Roles: Trends and Transformations to Expect
Customer experience is becoming more crucial than ever. Thus, it’s time to familiarize yourself with the future of customer service roles in order to succeed.
Top-Performing Cart Abandonment Email Subject Lines to Boost Your Sales
We’re all familiar with the thrill of adding items to our online shopping cart, but sometimes, life happens. Distractions arise, and before we know it, our full cart is left abandoned. As an eCommerce
Automation in Customer Service: Pros, Cons, And How Chatbots Advance Your Customer Support
With the evolution of technology, people get used to having what they want when they want it. Additionally, online transactions have raised the bar for customer service standards. But what if customer
9 Best SaaS Help Desk Tools in 2025
There’s no doubt that providing excellent customer service is key to acquiring and retaining customers. When done right, it even positions you to a good spot in the competition. You’d be surprised tha
How to Nail SaaS Client Onboarding Like a Pro for Customer Satisfaction & Growth
The average annual churn rate of SaaS companies is 10% to 14%. To put that into perspective, the ideal customer churn rate should only be in the 2% to 8% range. If you’re finding yourself in the forme
High-touch Customer Service vs. Low-touch Customer Service—Finding the Sweet Spot
How you treat your customers can make or break your company. In fact, from a survey of more than 17,000 consumers, 92% of them are willing to make a repeat purchase after a positive customer experienc
Why Outsource Customer Service: Key Benefits and Reasons
As your business ramps up, one of the challenges you will encounter is maintaining excellent customer service while keeping costs low. Spoiler art: It’s time to outsource customer service and re
Top 12 Intercom Alternatives for SaaS Businesses and Startups
Customer support is the lifeblood of any successful business. As the SaaS industry continues to thrive and evolve, effective communication and customer engagement will continue to be crucial aspects o
9 Best Customer Service Survey Tools for 2023
Businesses can invest time, effort, and resources to improve their product or service—but ultimately, your customers’ feedback will always be the best gauge. Here’s where a customer service survey, al
Customer Effort Score in SaaS Explained
As technology users, we have become accustomed to getting everything in one click. Using a new app, software, or service must be effortless. This is where Customer Effort Score (CES) comes into play.
25 Best Customer Service Stats from 2022 & Why They Matter in 2023
Why is it important to look back at the best customer service stats from 2022? As online businesses continue to grow and expand, providing excellent customer service becomes more critical than ever be
SaaS Customer Success: What, Why, and How [The Complete Guide]
For SaaS companies, closing a deal or making a sale is just the beginning. The truth is, the initial sale only contributes to around 5-30% of revenue. The true growth driver is the ability to continuo
Is Technical Support Outsourcing Right for You? Here’s What You Need to Consider.
It’s easy to get caught up in the whirlwind of your business. There are just too many things that need your attention. Finances, marketing, customer service, and the list just goes on and on. Still, g
What Is Back Office Support and Why Should You Outsource It?
Behind every successful business is a strong back office. And behind a strong back office is a top-notch quality team that runs it. While most of the employees in a company work on delivering th
SaaS Customer Support 101: How-to’s and Best Practices
The SaaS (Software As A Service) industry is extremely competitive. In fact, the global market size is projected to reach USD 307.3 billion in 2026. With such a highly competitive market, a surefire w
24/7 Chat Support for eCommerce Retailers: The Real Deal
Should you or should you not invest in 24/7 chat support? That is the question. The continuous rise of the eCommerce industry comes with its fair share of challenges. For example, catering to differen
Top 6 CX Trends That Brands Will Be Implementing in the Next 3 to 6 Months
Customer experience (CX) is more than just a buzzword. It has become the game-changer that sets apart successful businesses. However, the digital marketing industry is evolving at a rapid pace—compani
Do Membership Sites Really Provide Passive Income?
There’s a lot of buzz these days about membership sites. One of the most common questions is: are they really a viable way to earn some passive income? The short answer is, yes—if you’re willing
Customer Feedback: How to Collect & Use It in eCommerce
Receiving customer feedback is more than a “nice to have.” It offers tangible benefits to eCommerce businesses, with three-quarters of US consumers saying they have a more favorable view of brands tha
Customer Touchpoints: Why Should You Care About Them?
True or false: Customer touchpoints impact your bottom line. In this article, we’ll discuss why customer touchpoints are essential in a customer journey and how they can help you understand your
Customer Relationships: 7 Ways To Improve It With CRM
Loyal customers are worth their weight in gold. According to KPMG, good customer relationships provide great benefits for a brand: 86% of loyal customers will recommend the brand to friends and family
Top 4 Customer Service Challenges
Your e-commerce customers are vital assets to your business, so is your customer representative. Most companies take customer support as a necessary business operating cost. But here’
Customer Loyalty: Everything You Need To Know
Customer loyalty is the driving fuel that leads businesses to longevity and success. Stats show us that the probability of selling to an existing customer is a whopping 60-70% while around 80% of your
Black Friday Marketing Strategy: Customer Retention
eCommerce brands mark Black Friday as a key event in their marketing calendars and prepare for it months before. The problem is that the majority of first-time customers buying during the Black Friday
8 customer retention strategies that won’t overwhelm your team
Seeing new customers buy your products is exciting till the moment you realize they purchase once and never come back. Weak customer retention requires making more sales, exhausting your customer acqu
Top 7 Killer Customer Success Strategies You’ll Regret Not Trying Before
Your company will be better able to retain your customers by managing relationships with each individual and helping them accomplish their expected outcomes with your product. But deciding on on
Top 10 eCommerce Trends You Should Follow This Year
The eCommerce world continues to boom, and there are no signs of slowing down. When the COVID-19 pandemic first hit, the eCommerce industry was affected due to shipping and logistical concerns. Howeve
How to Maximize your Sales with Exceptional Customer Experience
With technology improving every day 97% of consumers’ journey begins online. Once they start their quest looking at different services or products, they start with online reviews, YELP, or Reddi
Best Practices for Organizing Tags in Gorgias
Tagging is an important part of every company organization. We all use tags for one reason or another, as it keeps things running smoothly. No matter if your customer success team uses tags in Gorgias
39 Gorgias Integrations to Make the Best Use of the Platform
Gorgias is a helpdesk used by eCommerce customer service teams to manage all of their tasks in one place. If you use Gorgias, your customer support team will be able to give your customers a great exp
Spice Up Your Customer Service Training: 5 Fantastic Game Ideas to Inspire Your Team
According to a recent study, 80% of customers said that the experience a company provides is just as important as its products or services. To ensure you are providing the best customer experience, yo
How to Improve Your Live Chat CSAT Like a Pro Without Breaking a Sweat
What is CSAT? Customer satisfaction (CSAT) is a metric used to determine how satisfied a customer is with a product, service, or experience. It is one of the 3 key metrics that you want to track to ma
100+ Powerful Phrases for Effective Customer Service + Free PDF to Download
Download your free PDF version for future reference. Providing quality, on-point customer service and solutions for your customers is crucial for the success of any online business. But when you have
What Is Good Customer Service and How To Deliver It [+ Examples]
Customer service is one of the most important parts of any business, but it’s too often overlooked. Businesses spend so much time focusing on marketing messages or product costs, that they forget to f
3 Fundamental Customer Experience Metrics You Need to Track in [year]
What do you think are some of the ways to measure and improve the customer experience for your customers? As a live chat outsourcing business driven by Customer Success, we are always on the lookout f
Benefits Of Customer Service Outsourcing
All businesses aim to improve their customer service. You want your customers to have a good experience with you – not only because you care about your customers, but because it’s good for busin
5 KPIs to Swear by for Success with Pre-sales Chat
Today’s customers expect instant replies from companies. It’s the era of immediate gratification. While live chat is central to customer support, it’s also seeing a quick adoption as a conversion and