10 Proven AI Use Cases for Ecommerce Customer Service
Discover essential best practices to enhance your ecommerce customer service and drive success. Read the article to elevate your customer experience today.
Category
eCommerce
54 articles in this category.
The Impact of Average Customer Experience on Churn, Repeat Purchases, and LTV
Learn how average customer experience impacts your business. Plus, explore how to shift to superior customer experience today with LTVplus.
The Holiday CX Playbook: How to Align Support, Operations, and Marketing for Peak Season Success
Enhance your holiday cx strategy with practical tips for exceptional care. Discover strategies to elevate satisfaction this season. Read more!
Peak Season Playbook: How Smart Automation and Seamless Checkout Drive Sales
In this epic fireside chat, Tshili and Atiya dig deep into smart automation and seamless checkout strategies during BFCM with guests from Kustomer and Easy Pay Direct.
Maximizing Revenue with Failed Payment Recovery: Strategies and Tools
Discover practical strategies for failed payment recovery and driving revenue growth. Learn how to turn setbacks into opportunities—read the article now!
Ecommerce Customer Support: Scaling and Best Practices
Learn about the best practices and everything you need to know about scaling your eCommerce customer support.
From Chaos to Clarity: 6 Systems Every eCommerce Brand Needs Before Scaling
In a recent fireside chat, our very own Tshili Khupe and Atiya Brown explore the essential systems and roles every eCommerce brand needs to implement before scaling.
Why Outsourced Services Can Handle Payment Recovery Much Easier Than Your In-House Team
Struggling with payment recovery? Learn how outsourced payroll services streamline processes and boost efficiency to recover payments faster.
Mastering Failed Payment Recovery in SaaS: Strategies to Reduce Churn and Boost Revenue
Learn about effective strategies for failed payment recovery and boost your subscription success. Learn how to turn challenges into opportunities. Read more!
What Is Remote Closing and How Can It Boost Your Sales Team?
Sales have come a long way from cold calls and in-person meetings. Today, remote closing is transforming how businesses close deals—without ever stepping into a conference room. If you’re looking for
Top 5 CX Trends Shaping Customer Experience in 2025
Discover the top CX trends shaping customer experience strategies in 2025. Enhance engagement and satisfaction—read the article for actionable insights.
How CX Managers Can Deliver Exceptional Omnichannel Customer Support In the Peak Season (and Beyond)
Discover effective strategies for omnichannel customer support that enhance engagement and satisfaction. Read the article to improve your approach today!
Top 8 Holiday CX Blues You Need to Tackle ASAP
Discover practical tips to solve CX holiday blues and create lasting impact. Transform interactions and boost satisfaction—read the article now!
6 Skills Your Shopify Tech Support Agent Must Have
Looking to optimize your Shopify store’s operations? Hire a Shopify tech support agent to handle customers and watch your business transform.
Everything You Need to Know About Investing in BFCM Automation
The much-awaited Black Friday and Cyber Monday weekend is both exhilarating and stressful—for both customers and your customer service team. To maximize BFCM sales, it is crucial to proactively commun
5 Secrets to Scale Customer Service Like a Pro for Smooth Growth
Planning to scale customer service? Here’s what you need to know before making the big move.
A Complete Guide for CS Team on How to Ask for Customer Reviews
Customer reviews have a much larger contribution to your business reputation than you may think. In this guide, we provide templates to help you get more reviews.
How to Manage and Reduce Your BFCM Returns
BFCM returns are inevitable—but you have the power to control what these returns mean to your business. Learn all about managing (and reducing) your BFCM returns.
5 Policies to Arm Your CS Team With Ahead of Black Friday Cyber Monday
Black Friday and Cyber Monday are almost here, and your customer support team will need solid BFCM policies to make sure they are ready for whatever comes their way.
8 Reasons Why You Should Hire Additional BFCM Customer Support Staff
BFCM customer support should never be taken lightly. In this guide, find out how outsourcing additional BFCM customer support can help your brand succeed.
Boosting Your Business with a Customer Winback Campaign: 7 Proven Strategies and Tips
Are your lapsed or inactive customers increasing? Learn all about crafting an effective customer winback campaign and level up your retention rate.
The Online Retail Customer Service Playbook: Strategies to Win Over Shoppers
With just a few clicks, online shoppers have a world of choices. Admit it or not, most online and retail services and products tend to serve the same market or offer similar solutions. When it comes t
8 Tasks To Outsource To Your Amazon Virtual Assistant
When it comes to eCommerce success, hiring a virtual assistant for Amazon stores is a surefire way of growing. Learn all about it here.,
Top-Performing Cart Abandonment Email Subject Lines to Boost Your Sales
We’re all familiar with the thrill of adding items to our online shopping cart, but sometimes, life happens. Distractions arise, and before we know it, our full cart is left abandoned. As an eCommerce
Your Ultimate Checklist: Top 5 Virtual Assistant Tasks to Outsource
One of the problems that business owners face is trying to do everything all at once. They try to do everything from social media management to customer service—then they end up being overwhelmed, and
What is Digital Coupon and How Can You Use It to Reduce Cart Abandonment
Learn how digital coupons reduce cart abandonment. Discover strategies and benefits for businesses. Contact LTVplus for expert eCommerce support.
24/7 Customer Support: Here’s Why Your Business Needs Round-the-Clock Presence
An increasing customer base is a tell-tale sign of a growing business. While this comes with many benefits, it also comes with a fair share of challenges. This means that there will be more customers
Achieving eCommerce Zen: 10 Things That a Virtual Assistant for eCommerce Can Take Off Your Plate
With great eCommerce opportunities come great responsibilities. From customer support to product management, marketing to administrative tasks, the to-do list can often feel never-ending. The growing
Cart Abandonment Emails That Nailed It: Our Top Picks
Cart abandonment is a conundrum that haunts eCommerce stores far and wide. The truth is, it’s not just a “harmless” act of indecision—it can be a revenue slayer! Over the past years,
Reduce Lost Sales: A Comprehensive Guide to Shopping Cart Abandonment Statistics in 2023
Did you know that the average shopping cart abandonment rate is a staggering 69.99%? This means that nearly 7 out of 10 potential customers leave your eCommerce store without completing their purchase
4 Best Business Investments in a Time of Recession
Recent global events have started talks about a possible recession that might occur anytime soon. Some even believe that we are already at the beginning of one—with inflated prices, stock market decli
7 Most Common Mistakes eCommerce Brands Make During BFCM
It’s almost that time of the year again—the Black Friday and Cyber Monday (BFCM) weekend is what eCommerce brands spend most of the year preparing for. As brands get ready for the biggest sale event o
Do Membership Sites Really Provide Passive Income?
There’s a lot of buzz these days about membership sites. One of the most common questions is: are they really a viable way to earn some passive income? The short answer is, yes—if you’re willing
How to Create a Seamless Post-Purchase Experience For Your Customers
The post-purchase experience is just as important as the pre-purchase experience. Online shoppers are usually excited to receive an email confirming that their order has been shipped already. And up u
Five Killer Tactics to Deliver an Exceptional Post-Purchase Experience
Just because a customer has reached the checkout, doesn’t mean your hard work is over. In fact, your relationship with that customer has only just begun. It’s time to zero in on the post-purchas
7 eCommerce Marketing Strategies That Successful Brands Use
You’ve got your store up and running, but don’t expect thousands of customers to flood your website ready to open their wallets wide. These days, it’s not enough to have a good business idea to start
Customer Feedback: How to Collect & Use It in eCommerce
Receiving customer feedback is more than a “nice to have.” It offers tangible benefits to eCommerce businesses, with three-quarters of US consumers saying they have a more favorable view of brands tha
5 Customer Loyalty Strategies Your eCommerce Business Needs
The probability of selling to a new customer sits around 5 to 20%. The probability of selling to an existing customer? 60 to 70%. What does this mean? Repeat customers are absolutely necessary for any
Video Marketing For eCommerce: Top 3 Strategies To Ensure Success
To stay ahead of your competition, it’s time to start learning about the top strategies involved in video marketing for eCommerce.
Return Customers: 11 Tips For eCommerce Business
Acquiring a new customer is more expensive than getting an existing one to buy again. To get someone to buy from your online store for the first time, you invest in pay-per-click ads (PPC) or SEO acti
How To Reduce Returns in eCommerce: 7 Proven Tactics
Returns are often viewed as an inherent evil among eCommerce businesses. Various factors are contributing to a high return rate. Poor fit, receiving a damaged product, product faults, wrong expectatio
How To Reduce Cart Abandonment In eCommerce
The biggest challenge eCommerce businesses face these days is how to reduce cart abandonment rates. In fact, the average cart abandonment rate across industries is a staggering 70%. Th
Black Friday Marketing Strategy: Customer Retention
eCommerce brands mark Black Friday as a key event in their marketing calendars and prepare for it months before. The problem is that the majority of first-time customers buying during the Black Friday
Relationship Selling For eCommerce: What You Need To Know
Relationships are the foundations on which the most successful eCommerce businesses are built. It plays a vital role in increasing customer value, customer retention, and overall customer satisfaction
How to Measure Customer Value in eCommerce
Selling to current customers is almost always cheaper and easier. In fact, improving customer retention by just 5% can help increase profits by at least 25%. But that’s only true if you know whi
Top 7 Killer Customer Success Strategies You’ll Regret Not Trying Before
Your company will be better able to retain your customers by managing relationships with each individual and helping them accomplish their expected outcomes with your product. But deciding on on
Top 10 eCommerce Trends You Should Follow This Year
The eCommerce world continues to boom, and there are no signs of slowing down. When the COVID-19 pandemic first hit, the eCommerce industry was affected due to shipping and logistical concerns. Howeve
How to Maximize your Sales with Exceptional Customer Experience
With technology improving every day 97% of consumers’ journey begins online. Once they start their quest looking at different services or products, they start with online reviews, YELP, or Reddi
Best Practices for Organizing Tags in Gorgias
Tagging is an important part of every company organization. We all use tags for one reason or another, as it keeps things running smoothly. No matter if your customer success team uses tags in Gorgias
Prevent Chargebacks In 7 Simple Steps: Here’s How
If you run an eCommerce store, you must have been wondering how you can prevent chargebacks. Is there a plan, a strategy, or a remedy that can completely halt chargebacks? Unfortunately, the answer is
What Is Localization and Why Should You Care About It in [year]?
As your eCommerce store grows and evolves, you’ll probably venture into serving different markets and segments. After all, when you restrict yourself to doing business in your home country (say, the U
Top 5 Magento Language Translation Extensions [Pros and Cons]
Making your e-commerce business accessible to different countries is easier than you think with Magento language translation extensions. If you are a shop owner, you know the power of entering new mar
Shopify Multilanguage: How to prepare your online shop for internationalization?
Are you an e-commerce business owner who is looking to grow your business overseas? There are multiple decision points you will come across during this process. Beyond any doubt, using e-commerce plat
Selling Online in Europe – Here Is What You Need to Know
If you want to run an online business in Europe, there are certain rules and regulations that you need to follow. You can’t just set up a Shopify store and start shipping out your products. Failure to