In today’s episode:

It’s Q4, and your e-commerce business is about to get hard-launched into peak season.

With Black Friday, Cyber Monday, and the holiday sales rush approaching, this is typically the most demanding business period of the year. Business owners must be intentional about early preparation to set themselves up for success.

In our latest episode, we sit down with Melissa Huertas, General Manager of LTVplus, and Clement Brown, one of our Customer Success Managers, to share insights into the best strategies for a successful peak season. Both guests share invaluable tips from both an operations perspective and a customer success point of view.

What You’ll Learn:

• Common peak season operational mistakes you might be making (3:30)
• The most detrimental customer service challenges during BFCM (5:50)
• How to achieve operational readiness for peak traffic (9:00)
• Best practices for flexible peak season staffing (11:55)
• How to create a unified (and high-performing) customer support strategy (14:15)
• Preventing stress and burnout during the peak season (18:30)
• How quality customer support can maximize peak season revenue (25:05)
• The top KPIs to track, and how to leverage feedback for continuous improvement (29:40)