- MANAGED TECHNICAL SUPPORT FOR MSPs
52% of MSPs can’t find enough technicians.
We fix that.
Dedicated NOC engineers, security analysts, and Tier 2 specialists – fully managed from day one, even with one person.
- Starting at $2,800/month per specialist
- ISO 27001 and SOC 2 certified
Trusted by leading brands:
Fully managed technical teams.
Not a staffing agency. We recruit, manage, and retain — so you focus on growing your MSP.
Tier 2 support
Helpdesk & Tier 2 Support
Dedicated engineers who learn your clients’ environments. Ticket triage, escalation, resolution — all under your brand.
- Helpdesk Technicians
- Tier 2 Engineers
- Escalation Specialists
- Starting at $2,800
Analyst
NOC & Monitoring
24/7 eyes on your clients’ infrastructure. Alert management, incident response, and proactive monitoring.
- NOC Engineers
- Monitoring Analysts
- Infrastructure Specialists
- Starting at $3,000
Compliance
Security Operations
Security analysts who extend your SOC without the six-figure salary. Threat detection, incident response, and compliance.
- Security Analysts
- Threat Monitoring Specialists
- Compliance Support
- Starting at $3,000
Live in 30 days.
From first call to fully operational team.
Discovery Call
We learn your stack, your SLAs, your clients’ expectations. 30 minutes.
Talent Curation
We match engineers to your tech environment. ConnectWise, Datto, Kaseya – they already know your tools.
Managed Onboarding
Our dedicated support team handles the heavy lifting – from documentation to PSA alignment. You simply review and approve.
Go Live
Your team is up and running. We handle people management, performance check-ins, and daily oversight. You focus on growth.
MSPs and technology companies rely on us.
Security
NOC
Team lead
QA
QA
QA
LTVPLUS
ON
Compliance
Tier 2 support
LTVplus has been an invaluable resource for staffing hard-to-fill shifts in our around-the-clock operations. Their associates integrated well with our on-site and remote staff across many layers of our business. They are always courteous, give 100%, and once up to speed with our diverse systems, they consistently exceed expectations and have become an integral part of our team.
– Chris R.
ESP by NexusTek
Pricing by role
Starting rates vary by certification requirements and technical complexity.
| Role | Starting At | Typical Certifications | Common Tools |
|---|---|---|---|
| Desktop Support Tech | $2,800/mo | CompTIA A+, ITIL Foundation | ConnectWise, Zendesk, Freshdesk |
| Tier 2 Engineer | $3,000/mo | CompTIA Network+, ITIL | Datto, Kaseya, ConnectWise |
| NOC Engineer | $3,000/mo | CompTIA Network+, CCNA | NinjaOne, Auvik, PRTG |
| Security Analyst | $3,000/mo | CompTIA Security+, CySA+ | SentinelOne, CrowdStrike |
| Team Lead | $3,200/mo | ITIL, management experience | All of the above |
Every specialist is full-time and dedicated to your account. No shared queues. No ticket limits.
We do more than technical support.
MANAGED CUSTOMER SUPPORT
Human support + AI ticket resolution – managed together
Dedicated human agents for live chat, email, social, and voice – plus we deploy and manage your AI ticket agent alongside them. Human-in-the-loop means AI handles routine tickets instantly while your team focuses on complex issues. You get both, fully managed.
- Learn more
GLOBAL HIRING
Vetted global talent + ongoing hiring infrastructure – one partner
We recruit across 15 countries for finance, sales, marketing, and operations roles. Pay per hire, or join a membership — two hires a year and it pays for itself. Add payroll, benefits, and contractor admin so you skip the back-office headaches.
- Learn more
We already know your stack.
Your engineers work inside your PSA, your RMM, and your documentation systems. White-labeled under your brand.
ConnectWise
Datto/Autotask
HaloPSA
NinjaOne
N-able
Atera
SentinelOne
CrowdStrike
Huntress
Sophos
IT Glue
Acronis
Veeam
Syncro
Why MSPs choose us over the alternatives.
VS. HIRING IN-HOUSE
Skip the recruiting and training headache
No recruiting costs. No 90-day ramp. No two-week notices. Your team is managed, backed up, and replaceable without disruption.
VS. SHARED HELPDESK
Your engineers, not a ticket queue
Dedicated engineers who learn your clients’ environments and quirks. Not a shared queue with scripted responses.
VS. STAFFING AGENCIES
Managed results, not just resumes
We don’t send you a resume and wish you luck. We manage QA, scheduling, training, and performance. You get results, not headcount.
Extraordinary results require extraordinary people
The LTVplus team never settles for less. We put people first, strive for simple processes, and own our projects. Above all, we live and breathe customer success.
Countries
Years on the market
Team members
We are omnichannel, multi-lingual, and available 24/7
We do omnichannel support the right way.
It’s not enough to be present on all channels—what’s important is managing support across those channels seamlessly.
We act as an additional revenue channel.
Quality customer service boosts revenue, customer retention, and customer satisfaction—all while lowering your operational costs.
We speak your language.
We deliver personalized customer interactions to each and every customer.
We give you the headspace to grow and scale.
Pour your efforts into expanding your brand instead of micro-managing your support tickets.
Team leader
CSM
QA
Your tech, your way
Our agents are proficient with common software and adapt to your tools at ease without hand-holding.
Your technical team is ready.
Tell us about your support gaps. We’ll show you exactly how we fill them.
